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Why Choose Watchpartners

1. Official stock, direct from the manufacturer

We source all our watches directly from the original manufacturer, so you can be confident you’re getting a genuine brand watch with original box, papers & official stamped warranty as written on our brand pages, exactly as it was supplied to us.

2. We sell direct to you from our 24/7 web store, at the most competitive prices

Our unique distribution model ensures you never pay retail & always get the most competitive price

3. We offer our unique ‘Price Beat Guarantee’

In the unlikely event you can find a lower delivered price – anywhere in the world, we’ll guarantee to beat that price. This takes into account; exchange rate, bank conversion fees, delivery charges, gst, etc. The competing price must be from an officially authorised dealer. Please note that any acceptance or agreement to a final price offer is solely at the discretion of Watchpartners.

Please note that watches purchased from non-official sellers, typically do NOT include the official manufacturers warranty!

4. 100% Money-Back Guarantee (30 days)

You can relax when you buy a watch from Watchpartners. If you’re not 100% delighted with your purchase, simply send it back to us by post or courier, and we’ll happily exchange it or refund the full purchase price. We’ll even cover the initial cost of sending it to you.

*Please note that the watch must be returned in perfect, new & unworn condition, with no marks, scratches or signs of wear. Bracelet must also be unchanged & at its original size, with no signs of wear, scratches or marks.

5. NEXT DAY dispatch of your orders

We guarantee a 'next business day' dispatch time from full payment of your order. Unlike many online sellers, all stock displayed on our website is in stock at our Melbourne warehouse.

6. We supply all watches with full international warranty, fully backed by the original manufacturer

Beware of watches being sold with the sellers warranty only. This often applies to ‘grey’ or ‘modified watches’. In these cases, the warranty is not covered by the manufacturer, but purely relies on the seller remaining in business & being willing & able to access parts to repair or service the product at their own expense. Unfortunately, many online & even some retailers with physical store addresses, close down their businesses & cannot offer any support of the watches they have previously sold.

Most original manufacturers track all watches by serial number, and will NOT honour the warranty, if it has been purchased as non-official stock. Since we only source our stock directly from the original manufacturers, all our watches are fully trackable & covered by their international warranties across the globe.

7. You can sleep easy knowing that we’ll never sell you fakes, copies, black or grey market watches

It’s an unfortunate fact that a significant percentage of watches sold online are either counterfeit (fake), copies, or ‘grey’ market (non official) watches with no manufacturers warranty.

What Is a Grey Market Watch?

These are genuine watches made by the luxury brands. Fine watches can be purchased in many places. When making the decision to buy a luxury watch, it is important to know the difference between an “authorized dealer” over the “grey market dealer,” and the impact the grey market has on price, warranty and the resale value of the watch purchased.

Makers of fine watches only sell them through authorized dealers and distributors. Luxury watches arrive at the authorized dealer directly from the factory where the watch was made. Each major brand carried by a dealer can come with agreement requirements for initial inventory and future inventory minimums up to USD $250,000 dollars. Occasionally these agreements cause smaller dealers who have made large purchases to be left with excess inventory. Sometimes they will sell this extra inventory to unauthorized dealers. This is just one way the grey market gets unauthorized inventory at wholesale prices. Then, grey market dealers sell these watches at higher discounts than those allowed by authorized dealers. Illegal? Well, in some ways, and this practice also violates the reseller agreement between the authorized dealer and manufacturer of the luxury watch.

Warranties Are Voided

In an effort to deter heavily-discounted grey market sales by unauthorized dealers, manufacturers rightfully refuse warranty service on these watches. Unfortunately, many customers are not informed that they are purchasing a grey market watch. Sometimes, they simply think they’re “getting a good deal.” Customers usually learn of the problem when the watch needs repair and warranty service is denied by an authorized repair center or the manufacturer of the watch.

What Signs Indicate a Grey Market Watch?

Grey market watches are not fakes or factory seconds. A grey market watch is an original watch produced by the manufacturer. The clear difference is they have been passed on to you—the consumer—through an unauthorized reseller. (Of course there are the occasional unethical grey market dealers also selling old stock, returns, or even refurbished watches as “new” merchandise.)

8. FREE delivery on ALL domestic & international watch sales over A$300 (US$249)

When you buy a watch from Watchpartners, we know you’re excited & can’t wait to put it on your wrist. All our discounted prices include free delivery for all orders over A$300 (US$249), with full insurance cover – just in case something goes wrong. (thankfully, it rarely does!)

All domestic sales within Australia automatically include full tracking via Australia Post e-Parcel service. Free standard shipping for international orders includes a signature on delivery & free insurance, but does not include full tracking. For faster delivery times combined with full tracking, there is an upgrade option during checkout for a small addtional fee.This option is highly recommended for international orders.